---
title: Lodge a Complaint or Grievance
---

[![SWWSC-logo](https://www.swwsc.org.au/hubfs/SWWSC-logo.png "SWWSC-logo")](http://www.springfieldwaterworxswimmingclub.com.au)

[![SWWSC-logo](https://www.swwsc.org.au/hubfs/SWWSC-logo.png "SWWSC-logo")](https://www.lakesorcas.com.au/?hsLang=en-au)

- [HOME](https://www.lakesorcas.com.au)
    - [Sponsorship Packages](https://www.lakesorcas.com.au/sponsorship-page-/-donate-now)
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    - [Development Squad FAQs](https://www.swwsc.org.au/hubfs/Development%20Squad%20FAQs.pdf)
    - [Regional Squad FAQs](https://www.swwsc.org.au/hubfs/Regional%20Squad%20FAQs.pdf)
    - [State & National Squad FAQs](https://www.swwsc.org.au/hubfs/State%20%26%20National%20Squad%20FAQs.pdf)
- [JOIN](https://www.lakesorcas.com.au/membership-page)
- [LEADERSHIP TEAM](https://www.lakesorcas.com.au/meet-our-members)
- [STORE](https://www.lakesorcas.com.au/uniform-page)
- [NEWS & EVENTS](https://www.lakesorcas.com.au/news-and-events)
- CLUB DOCUMENTS 
    - [SWWSC Strategic Plan 2025/2032](https://www.swwsc.org.au/hubfs/Strategic%20Plan%20Final.pdf)
    - [Lodge a Complaint or Grievance](https://www.lakesorcas.com.au/lodge-a-complaint-or-grievance)
    - Club Handbook
    - [Code of Conduct](https://www.swwsc.org.au/hubfs/Code%20of%20Conduct%20Final%20(1)-1.pdf)
    - [Constitution](https://www.swwsc.org.au/hubfs/Springfield%20Waterworx%20Swimming%20Club%20Constitution%20SWWSC.pdf)
    - [Social Media Policy & Consent / Release Form](https://www.swwsc.org.au/hubfs/Springfield%20Waterworx%20Swimming%20Club%20%20Media%20Policy%20(3).pdf)
    - [Swimming National Integrity Framework](https://www.swimming.org.au/resources/swimming-national-integrity-framework)
    - [Swim Aus General Code of Conduct & Disciplinary Policy](https://www.swwsc.org.au/hubfs/Swimming-Australia-General-Code-of-Conduct-and-Disciplinary-Policy.pdf)

More results

- [HOME](https://www.lakesorcas.com.au)

    - [Sponsorship Packages](https://www.lakesorcas.com.au/sponsorship-page-/-donate-now)
- [CLUB NIGHT INFO](https://www.lakesorcas.com.au/swwsc-club-night)
- [SQUAD](https://www.lakesorcas.com.au/squad-programs-at-springfeild-waterworx-swimming-club)

    - [Development Squad FAQs](https://www.swwsc.org.au/hubfs/Development%20Squad%20FAQs.pdf)
    - [Regional Squad FAQs](https://www.swwsc.org.au/hubfs/Regional%20Squad%20FAQs.pdf)
    - [State & National Squad FAQs](https://www.swwsc.org.au/hubfs/State%20%26%20National%20Squad%20FAQs.pdf)
- [JOIN](https://www.lakesorcas.com.au/membership-page)
- [LEADERSHIP TEAM](https://www.lakesorcas.com.au/meet-our-members)
- [STORE](https://www.lakesorcas.com.au/uniform-page)
- [NEWS & EVENTS](https://www.lakesorcas.com.au/news-and-events)
- CLUB DOCUMENTS

    - [SWWSC Strategic Plan 2025/2032](https://www.swwsc.org.au/hubfs/Strategic%20Plan%20Final.pdf)
    - [Lodge a Complaint or Grievance](https://www.lakesorcas.com.au/lodge-a-complaint-or-grievance)
    - Club Handbook
    - [Code of Conduct](https://www.swwsc.org.au/hubfs/Code%20of%20Conduct%20Final%20(1)-1.pdf)
    - [Constitution](https://www.swwsc.org.au/hubfs/Springfield%20Waterworx%20Swimming%20Club%20Constitution%20SWWSC.pdf)
    - [Social Media Policy & Consent / Release Form](https://www.swwsc.org.au/hubfs/Springfield%20Waterworx%20Swimming%20Club%20%20Media%20Policy%20(3).pdf)
    - [Swimming National Integrity Framework](https://www.swimming.org.au/resources/swimming-national-integrity-framework)
    - [Swim Aus General Code of Conduct & Disciplinary Policy](https://www.swwsc.org.au/hubfs/Swimming-Australia-General-Code-of-Conduct-and-Disciplinary-Policy.pdf)

[Buy Now](https://www.hubspot.com/)

# Complaint or Grievance Process

## Lodge a Complaint or Grievance

## Current Springfield Waterworx Swimming Club (SWWSC) Sponsors

[![Screenshot 2025-06-20 181811](https://www.lakesorcas.com.au/hs-fs/hubfs/Screenshot%202025-06-20%20181811.png?width=219&height=108&name=Screenshot%202025-06-20%20181811.png)](https://www.delfinasport.com)

[![Final.jpgnew logo 2](https://www.lakesorcas.com.au/hs-fs/hubfs/Final.jpgnew%20logo%202.jpg?width=140&height=108&name=Final.jpgnew%20logo%202.jpg)](https://www.facebook.com/yourlocalqualitybutcher/)

[![Screenshot 2025-04-14 183018-2](https://www.lakesorcas.com.au/hs-fs/hubfs/Screenshot%202025-04-14%20183018-2.jpg?width=135&height=123&name=Screenshot%202025-04-14%20183018-2.jpg)](https://mmfreightandlogistics.com.au/)

[![Screenshot 2025-05-25 073539](https://www.lakesorcas.com.au/hs-fs/hubfs/Screenshot%202025-05-25%20073539.png?width=130&height=133&name=Screenshot%202025-05-25%20073539.png)](https://www.brisbanerealestate.com.au/james-rose/)

[![Screenshot 2025-05-26 181135](https://www.lakesorcas.com.au/hs-fs/hubfs/Screenshot%202025-05-26%20181135.png?width=150&height=88&name=Screenshot%202025-05-26%20181135.png)](https://www.r2im.com.au/)

#### Springfield Waterworx Swimming Club

*"Winners focus on winning, losers focus on winners". **-*** **Michael Phelps**

#### ![Screenshot 2025-04-20 133030](https://www.swwsc.org.au/hubfs/Screenshot%202025-04-20%20133030.png)

[Join us on Facebook](https://www.facebook.com/people/Springfield-Waterworx-Swimming-Club/61574869337367/?mibextid=wwXIfr&rdid=YDwxgcFJJ2CJ6A2p&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BM8ggin1Z%2F%3Fmibextid%3DwwXIfr) [Join us on instagram](https://www.instagram.com/) [Browse our GitHub projects](https://www.springfieldwaterworx@outlook.com)

 Contact

- SWWSC Secretary
- [springfieldwaterworx@outlook.com](mailto:springfieldwaterworx@outlook.com)
- [22A Commerical Drive, Springfield](https://www.bing.com/search?q=waterworx+springfield&qs=LS&pq=waterworx&sc=12-9&cvid=B6E0C8D837B140CB923FBE6608670322&FORM=QBRE&sp=1&ghc=1&lq=0)
- [PH - (07) 3818 9679](https://www.facebook.com/profile.php?id=100063690214289&paipv=0&eav=AfZ2WxA9Nj-kFjQDqsYPBgU1cRfTrYqPK-Vbydg5sUz2Nm2Oqc9es5NEj3eLgpBIiAI#)

[Pool Opening Hours](https://www.facebook.com/profile.php?id=100077007429807#)

- [Mon - Fri 5:30am - 8:00pm](https://www.facebook.com/profile.php?id=100063690214289&paipv=0&eav=AfZ2WxA9Nj-kFjQDqsYPBgU1cRfTrYqPK-Vbydg5sUz2Nm2Oqc9es5NEj3eLgpBIiAI#)
- [Saturday 7:00am - 1:00pm](https://www.facebook.com/profile.php?id=100063690214289&paipv=0&eav=AfZ2WxA9Nj-kFjQDqsYPBgU1cRfTrYqPK-Vbydg5sUz2Nm2Oqc9es5NEj3eLgpBIiAI#)
- [Sunday 8am - 12md](https://www.facebook.com/profile.php?id=100063690214289&paipv=0&eav=AfZ2WxA9Nj-kFjQDqsYPBgU1cRfTrYqPK-Vbydg5sUz2Nm2Oqc9es5NEj3eLgpBIiAI#)

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